Client Success Manager

Drive Client Success and Team Excellence

Yokly is seeking a dedicated and proactive Success Manager for our Yokly Connect unit within the Client Journey Department. If you have a passion for client satisfaction, strong leadership skills, and the ability to drive team performance, we want you to join our team!

Qualifications:

1. Client Comprehension and Solution Building:
   
   • Strong understanding of client needs.
   • Ability to develop tailored solutions using team resources to meet client requirements.
2. Administrative and Sales Proficiency:
   • Expertise in administrative and sales tasks requested by clients or recommended by our team.
   • Keen understanding of typical client requests and proactive service suggestions.
3. Relationship Building and Communication:
   • Exceptional relationship-building skills.
   • Ability to articulate the benefits of our services and build rapport with clients to ensure their investment in our offerings.
4. Sales Techniques and Client Onboarding:
   • Proficient in sales techniques to onboard clients effectively.
   • Ability to highlight service benefits and reassure clients of our capabilities.
5. Leadership and Team Management:
   • Strong leadership qualities to guide team members to peak performance.
   • Effective delegation of responsibilities to enhance team efficiency and effectiveness.
6. Crisis Management and Problem-Solving:
   • Ability to remain calm and confront challenges directly.
   • Quick provision of solutions in adverse situations.
7. Team Training and Motivation:
   • Capability to train team members to meet company and client standards.
   • Skill in motivating team members to achieve goals based on situational needs.
8. Data Management and Reporting:
   • Accurate tracking of data, numbers, and metrics.
   • Creation of detailed and informative reports on a daily, weekly, monthly, and quarterly basis.
9. Decision Making and Responsibility:
   • Confidence in making sound decisions and owning responsibilities.
   • Commitment to completing tasks and projects assigned by the CEO.
10. Strategic Planning and Research:
    • Ability to plan and strategize for improved performance.
    • Conduct research to gather useful and valid information.
11. Organization and Schedule Management:
    • Strong organizational skills to manage schedules and files efficiently.
    • Prompt handling of ongoing projects and assignments.
      

Why Join Yokly?

At Yokly, we are committed to creating a supportive and dynamic work environment. As the Client Success Manager, you will play a crucial role in ensuring client satisfaction and driving team success. We offer a collaborative atmosphere, opportunities for professional growth, and the chance to be part of a dedicated and passionate team.

Apply now!