Drive Client Success and Team Excellence
Yokly is seeking a dedicated and proactive Success Manager for our Yokly Connect unit within the Client Journey Department. If you have a passion for client satisfaction, strong leadership skills, and the ability to drive team performance, we want you to join our team!
Qualifications:
- Client Comprehension and Solution Building:
- Strong understanding of client needs.
- Ability to develop tailored solutions using team resources to meet client requirements.
- Administrative and Sales Proficiency:
- Expertise in administrative and sales tasks requested by clients or recommended by our team.
- Keen understanding of typical client requests and proactive service suggestions.
- Relationship Building and Communication:
- Exceptional relationship-building skills.
- Ability to articulate the benefits of our services and build rapport with clients to ensure their investment in our offerings.
- Sales Techniques and Client Onboarding:
- Proficient in sales techniques to onboard clients effectively.
- Ability to highlight service benefits and reassure clients of our capabilities.
- Leadership and Team Management:
- Strong leadership qualities to guide team members to peak performance.
- Effective delegation of responsibilities to enhance team efficiency and effectiveness.
- Crisis Management and Problem-Solving:
- Ability to remain calm and confront challenges directly.
- Quick provision of solutions in adverse situations.
- Team Training and Motivation:
- Capability to train team members to meet company and client standards.
- Skill in motivating team members to achieve goals based on situational needs.
- Data Management and Reporting:
- Accurate tracking of data, numbers, and metrics.
- Creation of detailed and informative reports on a daily, weekly, monthly, and quarterly basis.
- Decision Making and Responsibility:
- Confidence in making sound decisions and owning responsibilities.
- Commitment to completing tasks and projects assigned by the CEO.
- Strategic Planning and Research:
- Ability to plan and strategize for improved performance.
- Conduct research to gather useful and valid information.
- Organization and Schedule Management:
- Strong organizational skills to manage schedules and files efficiently.
- Prompt handling of ongoing projects and assignments.
Why Join Yokly?
At Yokly, we are committed to creating a supportive and dynamic work environment. As the Client Success Manager (Team Lead role), you will play a crucial role in ensuring client satisfaction and driving team success. We offer a collaborative atmosphere, opportunities for professional growth, and the chance to be part of a dedicated and passionate team.
Apply now!